【重慶火鍋底料批發(fā)市場(chǎng)】酒店環(huán)境下的基本英語對(duì)話+常用單詞
一、前廳服務(wù)基本對(duì)話
1、預(yù)訂房間
查看有無空房：
A: I need a room for three days from May 2 to May 4. Do you have any vacant(spare)room?
我想訂一個(gè)房間，5月2號(hào)到4號(hào)，請(qǐng)問你們還有空房嗎?
B: Please wait a moment. I will check it.
請(qǐng)稍等，我查一下有沒有空房。
I'm sorry, sir. We are fully booked on that day.
對(duì)不起，先生，我們那天的房間已經(jīng)訂滿。
Yes，sir.We have some spare room for you.
先生，我們有空余房間可以預(yù)定。
房間要求：
A：I'd like to book a room on next monday evening.
我想訂一個(gè)下周一入住的房間。
B: What kind of room would you like, sir?
先生，您需要什么樣的房間?
B：I'd like a suite with an ocean view, please.
我想要一個(gè)可以看到海景的套房。
【同類回答】：
I’d like to book a single/double room with a bath/shower.
我想訂一個(gè)有浴缸/淋浴的單人間/雙人間。
詢問姓名：
A: Can I have your name, please?
現(xiàn)在我能問一下您的名字嗎?
B: My name Is John Deep.
我叫John Deep。
A:Could you spell it for me?
您能拼一下嗎?
B:That is J-o-h-n D-e-e-p.
J-o-h-n D-e-e-p。
2、更改預(yù)訂
A: I'd like to change my reservation for March 19. My name is Mary Chang.
我想更改預(yù)訂在3月19日來住的房間，我叫張瑪麗。
B: Yes, Miss Chang. What seems to be theproblem?
哦，張小姐。有什么問題嗎?
A：I'd like to changethe date to March 20, and make that for two singles, not one.
我想把3月19日改為3月20日，并且要兩間單人房，而不是一間。
B：Very well. That canbe arranged.
沒問題，這件事就交給我辦好了。
3、取消預(yù)訂
A:Room Reservations. What can I do for you?
客房預(yù)訂處。我可以幫您做什么呢?
B:Yes. I’d like to cancel a reservation, for the travel schedule has been changed.是這樣的。我想取消已經(jīng)預(yù)訂的房間，因?yàn)槁糜斡?jì)劃有所改變。
A: Fine, we will cancel it. 好的我們會(huì)取消的。
B: Thanks. 謝謝
4、入住酒店
A：Hi, I would like tocheck in.
我要入住。
B：Do you have areservation?
您有預(yù)訂嗎?
A：Yes, my name isSteven Smith. I have a reservation from October 2nd to October 6th.
是的，我叫史蒂文·史密斯，預(yù)訂了10月2日到10日的房間。
B: Yes, Steven Smith. It's for a singleroom with a bath. Is that right?
請(qǐng)稍等。是的，史蒂文·史密斯。您訂的是帶浴室的單人間，對(duì)吧?
A：Yes, that'sright.